Creating better servicing experiences for customers and agents
I align cross-functional teams to streamline complex processes, standardize our design system, and integrate evolving technologies into our servicing platforms.
People
Directly managing a team of Product + Service Designers, indirectly mentoring and coaching many across various design disciples. I am dedicated to getting the best out of high-performers.
Process
I strengthen the relationship between design and cross-functional partners to deliver experiences that balance the priorities of our business and exceed customer expectations.
Projects
I align cross-functional teams against large ambiguous initiatives across the design lifecycle—from discovery through implementation.
Case Studies
The majority of my work is focused on internal applications for large corporations, the below projects are password protected. If you'd like to review my portfolio please reach out, I'd love to walk you through them.
Case Studies
more corporate work
Apple Rewards
Priceline Rewards
Decision Quest
Vanguard Labs
Endo Pharmaceuticals
I turned my thirst for creativity and passion for solving complex problems into a career.
